Privacy Policy

1. Introduction

Youngrup is committed to protecting the privacy and personal data of all users of its website and services.

This Privacy Policy explains how personal data is collected, used, stored and shared when using the Youngrup website.

Youngrup is operated by:

Sentido Animado Unipessoal Lda.
Rua Monte da Saúde 20
2130-256 Benavente
Portugal
NIPC: 517537079
Email: hello@youngrup.com

Youngrup processes personal data in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
• Applicable Portuguese data protection legislation

2. Data Controller

For the purposes of data protection legislation, Sentido Animado Unipessoal Lda. acts as the Data Controller.

Questions relating to privacy may be directed to: hello@youngrup.com

3. Personal Data We Collect

When using Youngrup, we may collect:

Contact Information

• Name
• Email address
• Telephone number
• Job title

Organisation Information

• School name
• Organisation name
• Country
• Organisation type

Trip Request Information

• Number of participants
• Number of staff
• Age ranges
• Dates
• Destinations
• Programme requirements
• Accommodation requirements
• Budget information
• Additional information voluntarily provided

Newsletter Subscription Data

• Email address
• Source page from which the subscription was submitted
• Consent record and timestamp

Technical Information

• IP address
• Browser type
• Device information
• Website usage information

4. How We Use Your Data

We process personal data for the following purposes:

Providing the Youngrup Service

• evaluate requests;
• identify suitable providers;
• facilitate communication;
• obtain tailored proposals.

Customer Support

To respond to enquiries and requests.

Website Improvement

To analyse website performance and user behaviour.

Newsletter Subscriptions

Where a user has actively subscribed to the Youngrup newsletter, we process the email address provided in order to send occasional updates, educational travel content, school trip ideas and destination inspiration related to Portugal and Spain. This processing is separate from trip request handling and is based on the user's consent. Users may unsubscribe at any time, either via the link included in each email or by contacting Youngrup.

Marketing Communications

Where consent has been provided, we may send:

• newsletters;
• updates;
• educational travel content;
• information about services.

Users may unsubscribe at any time.

Legal Compliance

To comply with legal and regulatory obligations.

5. Legal Basis for Processing

Youngrup relies on the following legal bases under GDPR:

Performance of Pre-Contractual Measures

When users submit a request and expect assistance in identifying providers.

Legitimate Interests

To improve services, manage enquiries and operate the platform efficiently.

Consent

For newsletter subscriptions, marketing communications and non-essential cookies. Consent is freely given, specific, informed and unambiguous, and can be withdrawn at any time.

Legal Obligations

Where required by law.

6. Sharing Data with Providers

A core part of the Youngrup service involves identifying suitable providers for schools and educational organisations.

To fulfil this purpose, Youngrup may share relevant information from a submitted request with selected providers.

This may include:

• organisation information;
• contact information;
• group information;
• programme requirements;
• travel requirements.

Information is shared only to the extent reasonably necessary for providers to prepare proposals and assess suitability.

Youngrup does not sell personal data.

Newsletter subscription data is not shared with providers and is used exclusively for the purpose of sending email communications from Youngrup.

7. Service Providers and Third Parties

Youngrup may use trusted third-party service providers, including:

• website hosting providers;
• email service providers;
• analytics providers;
• CRM systems;
• communication tools.

Such providers may process personal data solely on Youngrup's behalf and under appropriate contractual safeguards.

8. International Data Transfers

Certain service providers may process data outside the European Economic Area (EEA).

Where this occurs, Youngrup will ensure appropriate safeguards are implemented in accordance with GDPR requirements.

9. Data Retention

Personal data is retained only for as long as necessary for the purposes described in this Policy.

Trip request information may be retained to:

• manage enquiries;
• provide customer support;
• maintain business records;
• comply with legal obligations.

Newsletter subscription data is retained until the user withdraws consent.

10. Your Rights

Under GDPR, individuals may exercise the following rights:

• Right of Access
• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Data Portability
• Right to Object
• Right to Withdraw Consent

Requests may be submitted to: hello@youngrup.com

Youngrup will respond within the time limits established by applicable law.

11. Complaints

If you believe your data protection rights have been infringed, you may lodge a complaint with:

Comissão Nacional de Proteção de Dados (CNPD)
Website: https://www.cnpd.pt

12. Security Measures

Youngrup implements reasonable technical and organisational measures designed to protect personal data against:

• unauthorised access;
• accidental loss;
• misuse;
• disclosure;
• alteration.

However, no online system can guarantee absolute security.

13. Changes to this Privacy Policy

Youngrup may update this Privacy Policy from time to time.

The latest version will always be available on this website.

Continued use of the website following updates constitutes acceptance of the revised Policy.

14. Contact

Youngrup
Operated by: Sentido Animado Unipessoal Lda.
Rua Monte da Saúde 20
2130-256 Benavente
Portugal
NIPC: 517537079
Email: hello@youngrup.com

See also our Cookie Policy and Terms & Conditions.